Then build your website. You know what. :erm: With 20 posts, at the moment you look like "just-a-moaner" member. Doing nothing would be this company's favorite pastime, if they had the energy for it. The timestamp shows I sent this email - 03.12.2020 and have still not gotten any feedback on this since. Two technicians were sent to my home from VUMATEL to check and locate break. We’ll help you choose the right product. MWEB. These thresholds vary depending on the product and can change. Chief among them is that Telkom’s HOMEunlimited service includes an allocation of mobile data, and free calls to Telkom landline and cellular numbers. I have called, emailed, facebook messaged, used the App With the improved bandwidth throughput of Fibre you’ll have a more stable connection with lower latency. Subject: Re: Ticket MWB15838978 - Re: Documentation requested Contact information for MWeb ISP. “Throttling does not apply during the first 14 days after signup and daily between midnight and 08:00,” said MWEB. Mweb did comply with the free router and free installation, however, they debited me for the December pro-rata, as well as for January 2021. I moved to MWeb fubre around 3 months ago. We are thoroughly disgusted with MWEB service. Mweb claim that my application was only captured after the promotion ended, however, I received confirmation of my application on 12 November 2021. Meaning I cannot get a sms with a Pincode. I know there are a LOT of moaners on these forums, but seriously dude, this here is not the mweb complaints division. Home-Connect is brought to you by CipherWave. Would be nice if someone from mwed would do there jobs. When I enter the activation code, they says it is wrong. If MWEB cares kindly contact Barbara on 082 784 7238. Initial MWEB.co.za complaints should be directed to their team directly. Mweb cannot seem to help us with an Internet connection because according to their system, the address remains on the residential premises and therefore remains on the old address. Fibre uses optical cables to carry data via light, which makes it the fastest internet you can get – up to 50x times faster than the fastest ADSL available in South Africa. MWEB compares subscriber usage against a 30-day rolling threshold. Then you call customer service and wait for like over 20 minutes to be helped, MWEB does not offer a call / toll free number so calling from a cell phone can get expensive. If more than 8 metres of trenching is required, Openserve charges R182.40 per extra metre. All because Mweb decide to change a password I have had for over 20 years, pathetic. To get your comments published, make sure it is civil and adds value to the discussion. Please stop closing my queries. Clients are notified by SMS and email if they are approaching their threshold, and when they reach it. There are also differences in the fair use policies of the two Internet service providers, as well as installation costs. expires in 23 days. Regards Afri Host (South Africa): 14 reviews, 0 support responses, 0 testimonials, 36 products, 0 promotions, 4 socials, 44141 hosted, Alexa #14732, since 2006 How difficult can it be to amend the cell number and delivery address. I really need to contact them urgently but with no success. MBE Home Appliances cc (8331156) has been without the facility to send emails for 2 months now. As of October 1st you've taken R1300 At first I was told I already have a pending deal as per my address given which I couldn't understand as this was t I could not get hold of Vumatel about this issue, as this was done with MWEB, so I explained what had happened on the first call and asked to make a complaint and was told that the call is recorded so the complaint will be logged. We have posted on Hello Peter as well. To: MWEB Password Team ; [protected]@mweb.com ; MWEB Technical Support About Fibre? November 26, 2020 at 9:21 PM [Update - DEAL ENDED] Don't miss out on this amazing Black Friday Fibre deal from Mweb! These two men destroyed my front garden and left my yet to be fixed fibre line flapping in the wind, and my fibre box laying dismantled in the study room. Good day, I applied for a fibre line at mweb, On 29th November. English (US) MWEB Website Hosting makes it simple by giving you access to a free Website Self Build tool, so that you can easily build and publish a basic site. I want this money back or I will be forced to take legal action. Op 2021-01-14 het die wifi afgegaan 3 keer. In other words: I don't have an activation code and I, m paying for it! agent told me she will send information to vumatel and it will take 24 to 48 hours for there response to mweb and will rely back too me 2 days later no response. Since mid october 2020, emails dont send or arrive cel phone This is daylight robbery. Mweb Fibre is fast, reliable and the most cost effective way to stay with the times. good thing about it, i have paid for the service already, After taking up the TELKOM 30GB daytime/30GB nighttime data, last month i logged a query asking for a report on my data usage because I did not use 30GB, and as per my Telkom portal, the contract is for 20GB (please see screen shots as well) Fibre FAQ's. Ek het 08:00 geskakel en met Michael gepraat hy dit aangesit 12:00 het dit weer afgegaan het toe met Laura McKenzie gepraat sy het dit weer aangesit, om 17:45 het ek weer geskakel en met Mpolela gepraat en sy het gese ons moet die broadband konneksie toets om te kyk of daar n fout op die lyn is en of die router foutief is. Please provide me with an escalation email address. I applied for a fibre line on the 2nd of December still waiting every time I call I speak to someone who has no idea what they doing and call me the next day to ask me exactly what I told them the day before. notifications about any updates related to this review Your service sucks!!! I need to see a report with how I used 30GB last month as requested, because a consultant from Mweb confirmed I used 25gb which makes no sense if my contract is for 20GB. Ek will weet wat is die volgende stap, want ek kan nie so aangaan met sulke diens nie. Mweb have shown me that you are not contactable unless you have a technical problem that team seems to respond very quickly, but your sales team is not doing their work, and please should anyone be nice enough to call me do not bring up terms and conditions now, up well past that stage Even my night surfer data started at 20GB ? Ek sukkel al van Junie 2020 met my fibre lyn. To make the experience of HostAdvice users better we collect next information about reviewer: Full Name - we show it in the review in different places on our website and inside our widgets on 3rd party websites if they use it.. Email Address - we never show the author's email to other users and use it only for the following purposes:. Very frustrating - calling customer care - holding on line for over 30 minutes no answer. Oliver Marais, We moved. They let the Fibre line hang loose fr We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I called MWEB 27 November about a break in my fibre line that needed repair, I work from home. Mweb is an Internet Service Provider based in South Africa since 1997. Get online with MWEB. I do thank you for taking the time to read this and look forward to a response. Mweb is a division of Internet Solutions Digital (Pty) Ltd , a subsidiary of Dimension Data , [3] and its headquarters are located in the Mweb Building in Parow , Cape Town . Now, I knew going in there would be a fair usage policy, as there is with most (not all!) Can a functional person call me at [protected] URGENTLY, Ive had 3 technicians at my home an today I have given the full story to 4 different agents all of whom said I must hold on and xfered me in line. ... Ollie Ollewagen I wrote you a Hello Peter review. I never thought that I will be praising Vodacom, but compared to MWeb fibre, even that they were bad, Mweb is even worst. We have contacted the telephone numbers supplied by you to no avail. ... as fast as our internet speed and there is nothing we cannot do for our clients as we use our own licensed wireless and fibre broadband network which we exclusively control. Efforts to get help telephonically are a joke, the phone has rung for 45 minutes unanswered. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MWEB.co.za Customer Service. The person I spoke to named - Majdee - sent me two test emails from this address - [protected]@mweb.co.za - which I sent the images of the damage to. Once the operator comes on line, she does not offer to call you back, all call costs are for the client. Fibre (also called Fibre to the home or FTTH) links your home to the Internet via Fibre optic cables that use light impulses to carry data. Account number [protected] I then spoke to someone called - Ahmad Hansia from -Britelink at the email address - [protected]@britelink.co.za - and forwarded him the thread I sent to Majdee from Mweb, which included the images and timestamps. While the services offer similar speeds and prices, there are several key differences between the products. Your call centers are so cued up and when you get someone that picks up they need to transfer you … My account number is 982996. From: Oliver Marais When it comes to Fibre, what’s what? [protected]. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I have been waiting since the 2nd of December for my fibre line. Today, 20 January, it has still not been connected, although I have been billed monthly for service. If you want a website for your small business or personal blog, you will need a domain and a web hosting package. My account number is [protected] a normal agent should not have done that, a normal agent would send a new box as per contractual agreement Installation will be free for the first 8 metres of trenching from the nearest fibre point. ‘Fibre’ is the actual technology. We will be changing our service provider. November 26, 2020 at 9:21 PM ... annoyed and want to leave mweb if this doesn't get resolved in the next week and will have to take this matter up with Hello Peter South Africa to get help and advise to go forward. very appalling service . Sent: Monday, 19 October 2020 15:08 It’s really easy. The courier company still have the old details for my sim to be delivered. Test your Internet connection bandwidth and latency to servers in Johannesburg, Cape Town and Durban on the MyBroadband Speed Test. Vumatel didn't say we need to buy any extra pipes or something to secure the line. Hoor graag van U. You can find contact details for MWEB.co.za above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Aikona was the last agent I explained to and she said she is gonna check my account and xfered me back in the que. I now get a slower connection throughout the house. If i'm not getting positive feedback today I will complain about this poor service on external websites. CHRIS Can Mweb please assist!!! Can never get hold of them. The calling package also includes call waiting, caller ID, and voicemail. After a shocking service and being send from pillar to post and (i need the fibre as my kids are homeschooling, i have no option to cancel the order as the service is extremaly below service -100000. Or I need a hell of a good explanation of how my router is not counting the correct data. I would like all recording as per conversations for communication. MWEB recently launched a set of uncapped fibre products priced to compete with Telkom’s HOMEunlimited packages. I cannot believe it has come to that point where I am posting on Hello Peter to prove a point. Then this Mweb Fibre deal is right for you! fibre upgrade -misconception- Apalling/misleading service, Denise van Ginkel — Modderfontein, South Africa, Kash2 — Cape Town, Western Cape, South Africa. Switch telecom are the suppliers of VOIP and have now started charging for their services even though there is no fibre. On the third call I made a few working days after call#2 was made, I needed to re-explain the issue, which was very unprofessional, and I offered to send in images of the damages as proof. Service provider with no respect for its customers. A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. We had our fibre line installed at our house a couple of weeks ago. I have also left a complaint about VUMATEL on Hellopeter and will probably do the same about Mweb if this gets ignored also. Therefore I decided to complete the "file a complaint" on Mweb Complaints. Choose an MWEB hosting package. Why I was not contacted before switching me over, and also now, Why I still do not have internet. Initial MWEB.co.za complaints should be directed to their team directly. HelloPeter’s Best Internet Service Provider. Its time to look for another service provider. MWEB order number X5978669. Since then I had virtually no internet connectivity, and when i did, it was running at 1 - 5mbps and should have running at between 50 - 100 mbps.. To send emails for 2 months now agreeing to the complaints board ’ Best... I, m paying for it has slashed the prices of Mweb and i, m paying it. Cell number and delivery address today, 20 January, it has still not gotten any feedback this. Voicing consumer concerns since 2004 been without the facility to send emails for 2 months now i have... The improved bandwidth throughput of fibre you ’ ll help you choose the right product speed and usage. 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